- Kenya Power has successfully updated 2 million prepaid (token) meters within three weeks of launching the “Update Token Meter Yako” campaign, targeting a total of 7.4 million meters
- The update process is free of charge, with customers receiving two necessary codes (Reset Code and Update Code) via SMS to complete the meter update
- All customers are required to update all their STS-compliant meters by the end of August 2024
Elijah Ntongai, a journalist at TUKO.co.ke, has more than three years of financial, business, and technology research expertise, providing insights into Kenyan and global trends.
Nairobi—Kenya Power successfully updated 2 million prepaid (token) meters within three weeks of launching the “Update Token Meter Yako” campaign.
Source: Twitter
According to a press release seen by Tuko..ke Kenya Power aims to update the software of 7.4 million prepaid meters to ensure continuous access to electricity for customers.
“The numbers are encouraging, and we are happy to note that our customers have taken the call to update their meters seriously. We are almost at 30% of the targeted meters, and we are optimistic that all our prepaid customers will have updated their meters by the 31st August deadline,” said Kenya Power’s managing director and CEO Joseph Siror.
The campaign is part of a global exercise targeting all prepaid meters that use the Standard Transfer Specification (STS), a universal method for securely transferring tokens.
The deadline for updating all STS-compliant meters is set for the end of August 2024.
Why some have not received update codes
Kenya Power has adopted a phased approach to ensure a smooth update process. Prepaid meters are scheduled for updates in batches, and customers receive SMS notifications when their metre is due for an update.
Update codes are then sent to customers upon purchasing an electricity token.
“The phased approach has minimised system delays and made it easier to purchase tokens and access the update codes. We encourage all customers to update their meter once they receive the codes” Siror added.
While responding to a customer who asked why she had not received the codes to reset and update her meter on X, the electricity distributor noted the process is done in phases and the metres have been scheduled at different times.
Customers can also access their update codes through Kenya Power’s self-service platform by dialling *977#. This platform serves as a backup in case the SMS notification is lost.
How to update your token metre
Earlier, Tuko.co.ke published a step-by-step breakdown of the process to update token metres.
The update process is free of charge, and customers receive two codes via SMS from Kenya Power: a Reset Code and an Update Code.
Source: TUKO.co.ke